Just a update to say that I received my compensation payment from eZeeDSL, together with an apology, albeit a rather perfunctory unspecific one. Both the payment and the apology were received outside of the period after the adjudecator’s decision that CISAS set for them to be made, so needed chasing by CISAS to get some action.

I can’t speak highly enough of the way CISAS handled this, and am still mystified by the actions/inactions of ezeeDSL/186k/EFH. A very strange way to run a company, IMHO.

I am have now happily been with O2 since the ezeedsl/Tiscali fiasco, and they are in a completely different league.

Thanks to all for advice, sharing stories and grief.

I received this 28/5/09:

Subject: [186k Group of Companies #662706] RE: 186k Account Notification
> From: financeteam@186k.co.uk
> Date: Thu, 28 May 2009 14:19:21 +0100
>
> Hello,
>
> From looking into your account, I can see the following is showing as
> outstanding:
>
> Invoice 394630 – 4th February 2009 to 3rd March 2009 – £15.65
>
> This invoice is due as a final payment as per the 30 day cancellation
> period stated in your terms and conditions along with the temporary
> internet access issued by both parties in the dispute.
>
> Please call us on 08451204010 to arrange payment. Once payment is made,
> this order will be finalised and closed.
>
> If you have any further queries, please do not hesitate to contact us.
>
> Kindest Regards,
> Sean,
> ISP Support

I emailed a version of my previous corresp which failed to arrive:

Date: Thu, 28 May 2009 14:22:46 +0000
> From: MAILER-DAEMON@parallel.186k.co.uk
> > Subject: failure notice
>
> Hi. This is the qmail-send program at parallel.186k.co.uk.
> I’m afraid I wasn’t able to deliver your message to the following addresses.
> This is a permanent error; I’ve given up. Sorry it didn’t work out.
>
> :
> 83.136.121.53 failed after I sent the message.
> Remote host said: 550-This message scored 4.7 points and has failed to traverse this systems spam
> 550-filter. Please contact 0871 224 2336 if you need direct support or to
> 550-advise us if you believe this message was received in error for a
> 550-legitimate support request mail. Alternatively, try sending the mail as
> 550-plain text or including information as a link from the mail or attaching
> 550-the extra information contained in the mail that may have led to the mail
> 550 being judged as spam by this servers automated spam filter.

I also sent it by regular post, and ’signed for’ again – no response to anything. Anyone had any other corresp?

If they were sold, or taken over, anyone know where I would stand regarding them claiming I owe them a month’s rental, and my claiming they owe me a refund for non-provision of service?

I was hoping not to go down the CISAS route as I didn’t keep records of everything, but maybe need to do it in order to gain proper ‘closure’ esp regarding credit rating.

Best wishes

It’s all quite straightforward, but of course everyone’s case is different, so it’s really a case of gathering all your communications together and then writing a brief linking statement in date order.

I wrote it all out as a seperate document, and enclosed that with the CISAS application form. I did it by mail, as I thought it would be too cumbersome to do it online.

They agreed with me on all points, and have said that EZEEDSL must apologize to me, close my account, confirm that no action will be taken that affects my credit record, and pay me the very reasonable amount of money that I requested for time/stationery/phone calls and inconvenience.

In fact EZEEDSL did not even defend the action!

I strongly recommend using CISAS to solve this problem, but note that it is an official legal adjudication programme, and you MUST conform to its procedures. Take time, print out all relevant information, e-mails, copies of proof of payments from Worldpay or whatever, copies of any correspondence sent to EZEEDSL.

I’m delighted with the outcome, and am now waiting for EZEEDSL to settle up with me!

“Please note I did not cancel this service nor did I have any intention of cancelling it.

If it has been cancelled then someone else has done it without my authorisation.”

They have responded as follows:

“The service that you received was supplied by our wholesale provider at
that time. The wholesale provider ceased to provide the service to us,
meaning your connection was interrupted, further being suspended.

Your account has been auto suspended as we have not received any
instruction from yourself to migrate you to our BT Wholesale platform.

If you would like to migrate to our BT wholesale platform this can be arranged as a new migration to us.

As it stands at the minute we are no longer are maintaining your service and the account is closes with your final payment remaining.

Please call our finance team to arrange payment.
Tel: 0844 9912 186″

I’m just going to ignore it for the time being.

Note sure if I should pay the £15 they say I owe just to get them off my back – when could they start adding fees for late payment, debt collectors fees, etc.