Why 1 & 1 Internet Suck
Yes….I’ve turned American, I said suck
As I’m sure long time readers of the blog know, it takes a lot to get me “wound up” but something happened yesterday that got my blood boiling, and from the title of this blog post you can probably guess which company I had the misfortune of dealing with.
Here’s the story:
A couple of years ago I created a website for one of my relatives, I registered the domain name for the website over at 1&1, I created a new account for my relative so she could manage the domain.
Back at the start of the year I did an internal domain transfer and moved the domain name from her 1&1 package to my own, so her package now contained no domains.
All well and good, but then my relative received this through the post:
It was a letter from a debt collection agency called Arvato Finance acting on behalf of 1&1, they demanding the huge sum of £4.68 for a domain name that they claimed had not been paid for. The domain HAD been paid for, but it had been paid for through my own 1&1 account (where the domain now “lives”), yet they still demanded paying for the domain.
I logged into my aunts account and there was no domain name listed in the package, so why were we being charged twice for the same domain?

A phone call to both 1&1 and Arvato was about as helpful as BA on a long haul flight with both passing us back and forth between each other. After a search on google for “1&1 Arvato Finance” it seems to be a common practice for 1&1 to charge customers for domains they no longer have with the company.
In the end we decided to just pay the bill, for under £10 it really wasn’t worth the hassle.
But let this be a lesson to all of you, think twice before you purchase your domain name with 1&1!
You can read my 1and1 Review by clicking here.





























